Privacy policy

Privacy Policy
1. Introduction

Utility Connect (Pty) Ltd (“Utility Connect”, “we”, “us”, “our”) is committed to protecting your personal information and complying with the Protection of Personal Information Act, 4 of 2013 (POPIA).

This Privacy Policy explains how we collect, use, store, and protect personal information relating to our business and residential customers, website visitors, and service applicants.

2. Company Details

Company Name: Utility Connect (Pty) Ltd
Registration Number: 2025/822003/07

Physical Address:
Unit D5, Design Boulevard
Northlands Deco Park
Newmarket Road
Northriding
2162

Postal Address: PO Box 507, Banbury Cross, 2164
Telephone: 087 138 5999
Email:

3. Personal Information We Collect

We may collect and process the following information:

Full name and business name

Identity or registration numbers (where required)

Contact details (email address, telephone number, physical address)

Billing and payment information

Service usage and technical data

Correspondence and support queries

Any information voluntarily provided by you

4. How We Collect Information

Personal information may be collected:

When you apply for or use our services

Through our website or online forms

Via email, telephone, or written correspondence

Through service usage and network systems

Via third-party service providers acting on our behalf

5. Purpose of Processing

We process personal information to:

Provide and manage internet connectivity services

Perform billing, invoicing, and account administration

Communicate with clients regarding services and support

Comply with legal and regulatory requirements

Improve our services and network performance

Protect our systems and prevent misuse or fraud

6. Lawful Basis for Processing

Personal information is processed in accordance with POPIA on the basis that:

Processing is necessary to perform a contract

Processing is required by law

You have provided consent where applicable

Processing is in our legitimate business interests

7. Sharing of Information

We may share personal information with:

Network operators and infrastructure providers

Payment processors and billing platforms

IT, support, and hosting service providers

Regulatory or law enforcement authorities where required

We do not sell or trade personal information to third parties.

8. Data Security

Utility Connect takes reasonable technical and organisational measures to safeguard personal information against:

Loss

Unauthorised access

Unlawful processing

Accidental disclosure

Despite these measures, no system can be guaranteed to be completely secure.

9. Data Retention

Personal information is retained only for as long as:

Required to provide services

Necessary to comply with legal obligations

Permitted under POPIA

Once no longer required, data is securely deleted or anonymised.

10. Cookies and Website Data

Our website uses cookies and similar technologies.
Cookie usage is managed through our cookie consent system, and further details are provided in our Cookie Policy.

11. Your Rights

In terms of POPIA, you have the right to:

Access your personal information

Request correction or deletion of information

Object to certain types of processing

Withdraw consent where applicable

Lodge a complaint with the Information Regulator

Requests may be submitted using the contact details above.

12. Third-Party Websites

Our website may contain links to third-party sites.
Utility Connect is not responsible for the privacy practices of external websites.

13. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.

14. Governing Law

This Privacy Policy is governed by the laws of the Republic of South Africa.