Legal
Privacy Policy
How Utility Connect collects, uses and protects personal information, under POPIA.
Updated 20 January 2026
Introduction
Utility Connect (Pty) Ltd (“Utility Connect”, “we”, “us”, “our”) is committed to protecting your personal information and complying with the Protection of Personal Information Act, 4 of 2013 (POPIA).
This Privacy Policy explains how we collect, use, store, and protect personal information relating to our business and residential customers, website visitors, and service applicants.
Company Details
Company Name: Utility Connect (Pty) Ltd
Registration Number: 2025/822003/07
Physical Address:
- Unit D5, Design Boulevard
- Northlands Deco Park
- Newmarket Road
- Northriding
- 2162
- Postal Address: PO Box 507, Banbury Cross, 2164
- Telephone: 087 138 5999
Email:
- sales@utilityconnect.co.za
Personal Information We Collect
We may collect and process the following information:
- Full name and business name
- Identity or registration numbers (where required)
- Contact details (email address, telephone number, physical address)
- Billing and payment information
- Service usage and technical data
- Correspondence and support queries
- Any information voluntarily provided by you
How We Collect Information
Personal information may be collected:
- When you apply for or use our services
- Through our website or online forms
- Via email, telephone, or written correspondence
- Through service usage and network systems
- Via third-party service providers acting on our behalf
Purpose of Processing
We process personal information to:
- Provide and manage internet connectivity services
- Perform billing, invoicing, and account administration
- Communicate with clients regarding services and support
- Comply with legal and regulatory requirements
- Improve our services and network performance
- Protect our systems and prevent misuse or fraud
Lawful Basis for Processing
Personal information is processed in accordance with POPIA on the basis that:
- Processing is necessary to perform a contract
- Processing is required by law
- You have provided consent where applicable
- Processing is in our legitimate business interests
Sharing of Information
We may share personal information with:
- Network operators and infrastructure providers
- Payment processors and billing platforms
- IT, support, and hosting service providers
- Regulatory or law enforcement authorities where required
We do not sell or trade personal information to third parties.
Data Security
Utility Connect takes reasonable technical and organisational measures to safeguard personal information against:
- Loss
- Unauthorised access
- Unlawful processing
- Accidental disclosure
Despite these measures, no system can be guaranteed to be completely secure.
Data Retention
Personal information is retained only for as long as:
- Required to provide services
- Necessary to comply with legal obligations
- Permitted under POPIA
Once no longer required, data is securely deleted or anonymised.
Cookies and Website Data
Our website uses cookies and similar technologies.
Cookie usage is managed through our cookie consent system, and further details are provided in our Cookie Policy.
Your Rights
In terms of POPIA, you have the right to:
- Access your personal information
- Request correction or deletion of information
- Object to certain types of processing
- Withdraw consent where applicable
- Lodge a complaint with the Information Regulator
Requests may be submitted using the contact details above.
Third-Party Websites
Our website may contain links to third-party sites.
Utility Connect is not responsible for the privacy practices of external websites.
Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
Governing Law
This Privacy Policy is governed by the laws of the Republic of South Africa.
Questions about this page? Email sales@utilityconnect.co.za or call 010 0263 151.